Shipping policy

We aim to process and dispatch orders as quickly as possible.

PROCESSING TIME

Orders are normally processed within 5-8 business days after payment is confirmed.

DELIVERY TIME

Estimated delivery times are provided at checkout and may vary depending on the destination, shipping method and circumstances outside our control.

SHIPPING COSTS

Available shipping options and applicable delivery charges are displayed at checkout before you complete your purchase.

ORDER TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

DELIVERY DELAYS

Delivery times are estimates and are not guaranteed. Delays may occur due to courier issues, customs processing, weather, public holidays or other circumstances outside our control.

WRONG OR INCOMPLETE ADDRESS

Customers are responsible for providing accurate delivery information. Please contact us as soon as possible if you notice an error in your shipping address.

DAMAGED OR MISSING ORDERS

If your order arrives damaged or does not arrive within the expected delivery period, please contact us with your order number and relevant details so that we can investigate the issue.

CUSTOMS AND IMPORT CHARGES

For international orders, customs duties, taxes or other import charges may apply depending on the destination. Where applicable, these charges are the customer's
 responsibility unless otherwise stated at checkout.

Nothing in this policy affects your statutory consumer rights.