Refund policy

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return in accordance with this policy.

RETURNS

You may request to cancel your order within 14 days after receiving your goods. After notifying us of your cancellation, you should return the goods within 14 days.

To be eligible for a return, items should be unused and in their original condition and packaging, where reasonably possible.

Some products may be excluded from return where permitted by law, including personalised items or products that cannot reasonably be returned due to their nature.

FAULTY OR INCORRECT ITEMS

If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible with your order number and photographs of the item. We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

REFUNDS

Once we receive the returned item, we will process your refund within 14 days where required by applicable law.

For eligible cancellations, the refund will normally include the cost of standard delivery. Any additional cost for an upgraded delivery option may not be refundable.

RETURN SHIPPING

Unless the item is faulty, damaged, incorrect, or otherwise required by law, the customer may be responsible for the cost of returning an unwanted item.

HOW TO REQUEST A RETURN

Please contact us using the contact details provided on our website and include:
- Your order number
- Your name
- Reason for the return
- Photos of the item, if applicable

We reserve the right to refuse returns that do not comply with this policy, except where consumer law provides otherwise.

Nothing in this policy affects your statutory consumer rights.